Returns & Refunds

1. Overview

We want you to be satisfied with your purchase. This Returns & Refund Policy explains your rights and responsibilities when returning products purchased from Live Longer, Inc. All standard purchases of Juvelixir are backed by our 30-Day Money-Back Guarantee.

2. 30-Day Money-Back Guarantee

We stand behind Juvelixir completely. If you're not satisfied with your purchase for any reason, you may request a full refund within 30 days of the date of delivery, even if you've opened or used the product.

To request a refund under this guarantee:

• Contact us at hello@livelonger.health within 30 days of delivery
• Provide your order number and reason for the refund request
• Return any unused remaining product to us in its original container
• Your refund will be processed within 5–10 business days of our receipt of the returned product

This guarantee applies to first-time purchases only (one refund per household) and requires that unused remaining product be returned; completely empty containers are not eligible. The guarantee does not apply to promotional, discounted, or final sale items. Subscription orders are eligible under the same terms; see Section 9. We reserve the right to decline requests that indicate abuse of this policy.

3. Eligible Returns

We accept returns within 30 days of delivery, including opened or partially used products returned under our 30-Day Money-Back Guarantee (Section 2), subject to:

• Original packaging intact
• Proof of purchase
• Product not marked as final sale

4. Non-Returnable Items

The following are not eligible for return or refund:

• Products returned more than 30 days after delivery
• Second or subsequent purchases by the same household (one money-back refund per household)
• Gift cards
• Promotional, discounted, or final sale items

5. Damaged, Defective, or Incorrect Items

If you receive a damaged product, a defective item, or the wrong product, contact us within 7 days of delivery at hello@livelonger.health. We will replace the item or issue a refund where appropriate.

6. Shipping Issues & Delivery

Delivered but Not Received: If tracking shows delivered, check with neighbors or your carrier first, then contact us within 7–30 days.

Incorrect Address: Orders shipped to the address entered at checkout are considered fulfilled. We're not responsible for incorrect or incomplete addresses, or address changes made after shipment.

Lost Packages: If confirmed lost by the carrier, a replacement will be issued at no cost.

7. Return Process

To initiate a return:

• Contact us at hello@livelonger.health
• Receive return instructions
• Ship the item back (if approved)

You're responsible for return shipping unless the item is defective or incorrect.

8. Refunds

• Refunds are issued after inspection of returned items
• Processed to your original payment method
• May take 5–10 business days depending on your bank
• Shipping fees are non-refundable unless required by law

9. Subscriptions

You can pause, skip, or cancel future subscription shipments at any time before they process. Once an order has started processing, that specific shipment can't be recalled or canceled.

Once received, a processed subscription shipment is eligible for the same 30-Day Money-Back Guarantee as any other order (Section 2).

10. Chargebacks

We encourage you to contact us before initiating a chargeback. We reserve the right to dispute chargebacks where delivery confirmation exists and policy terms were clearly accepted.

11. Abuse & Fair Use

We reserve the right to deny returns or refunds in cases of abuse, limit excessive return activity, or refuse service where fraud is suspected.

12. Contact